We can change the delivery address or mobile number within 24hrs of the order placed. Please get in touch with us via email at elegancebypreeti@gmail.com for the changes.
Elegance accepts returns only if a wrong product or damaged product is delivered. Exchanges are accepted only for genuine reasons which may vary for different orders and products. The product needs to be in unused and unsoiled condition with original folds (especially for sarees) and price tag intact. Customers wishing to return or exchange, must intimate elegancebypreeti@gmail.com same day of receiving the product.
• Intensity of colour may vary between the image and the actual product
• Minor irregularities will not be considered as a quality flaw as this is an integral characteristic of all handmade products.
• Returns are strictly not accepted for yardage.
You will be updated with the status of your order through email.
We encourage users to take a moment and create an account. This helps us in providing better customer service to you. Once your account is created, you can purchase products and continue shopping on the marketplace. However, we do offer the option of a guest checkout.
Elegance supports buyers including retailers, brands, designers, boutiques and home entrepreneurs in wholesale buying and sourcing handwoven sarees, fabrics and more directly from the producers.
Once your order is placed, you will receive a confirmation email with the details of the order. You can also login with your registered account details and verify your order in the ‘My Account’ section. For any further clarifications, we are just a call away on support numbers listed on the website. We are also available on LIVE chat from 10am - 7pm IST (Mon-Fri).