SHIPPING & DELIVERY POLICY:
Domestic Shipping (India)
- Free shipping on all prepaid orders across India.
- COD orders include a Shipping or COD fee.
- Cash on Delivery (COD) is available for orders up to ₹15,000 only.
- Orders above ₹15,000 will be processed on a prepaid basis to ensure secure Delivery.
- Orders are delivered within 5–6 working days, unless otherwise specified.
- Once dispatched, a tracking link will be shared via email/SMS.
- For any address change, please email elegancebypreeti@gmail.com / info@elegancebypreeti.com or reach us on WhatsApp within 2 hours of placing your order.
- Orders placed after 12:00 PM IST will be processed on the next working day.
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International Shipping Policy:
We offer worldwide shipping for all our products.
Shipping charges are not included in the product price and will be calculated separately based on the destination, weight, and courier service. Customers are requested to contact us before placing an order to receive accurate shipping charges and delivery timelines.
Delivery & Shipping
- Standard delivery timeline is 7–15 working days, subject to customs clearance
- Delivery timelines may vary depending on the destination country and customs processes
- We partner with reputed courier agencies to ensure safe and timely delivery
- Customers may also arrange their own shipping partner if preferred
Customs & Duties
- Any customs duty, VAT, or import taxes applicable in the destination country must be borne by the customer
Important Notes
- Delivery is made to the intended recipient; identity proof may be required at the time of delivery
- If an international shipment is returned due to non-delivery (RTO), shipping and customs charges are non-refundable
- Currently, we do not offer returns or exchanges on international orders
For international shipping charges and assistance, kindly contact us before placing your order.
Note: Handwoven products may include natural variations such as knots, slubs, or texture differences. These are not defects. Please note that customs authorities may open and inspect international shipments as part of their clearance process. Such packages may carry an “Opened for Customs” seal, which is normal and will not be considered as opened, tampered, or damaged.
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Order Tracking:
- All orders include a tracking number.
- You can monitor your shipment through the tracking link shared after dispatch.
Package Inspection on Delivery:
Please check your parcel upon arrival.
Contact us within 24 hours if the item is:
- damaged
- tampered
- incorrect
Share clear photos and the order number to:
📧 elegancebypreeti@gmail.com / info@elegancebypreeti.com
📱 WhatsApp: + 91 9845204526
WHAT IF I RECEIVE A DAMAGED PRODUCT?
If the package arrives damaged or tampered, immediately take photographs of the damaged product / package and mail (elegancebypreeti@gmail.com / info@elegancebypreeti.com ) or WhatsApp (+91 9845204526) the same to us within 24 hours, along with your name and order number.
Our customer service team will get back to you within 1 or 2 days from date of receipt of the mail / WhatsApp on the next steps to initiate the exchange / return.
Order Modifications & Cancellations:
Yes, you can cancel an order if you inform us within 12 hours of placing order, subject to you informing us before dispatch of product, we will refund the entire amount.
For returns, exchanges, and refunds, please refer to our detailed Return & Refund Policy
Important Notes:
- Delivery timelines may vary during festivals, weather delays, or customs checks.
- Please ensure your delivery address is accurate at checkout.
- All products are quality-checked before dispatch.