Refund and Returns Policy

Returns & Exchange: 

• We do Quality Checked before shipping and make sure not to send any damage product to Consumer.
• Return accepted only within 7 Days.
• Product can be returned and exchanged only if arrived damaged.
• Customer should always, take a video of the package and unpacking process –  we need this proof to raise a claim with the courier partner without which we won’t be able to offer compensation for any damage or missing items. 
• Tags and original packaging should be intact. Items without the original tags will not be accepted.

• Shipping costs are non-refundable. 
• If they receive a refund, the cost of return shipping will be deducted from their refund. 
• Products to be returned should not be washed, crumpled, smelly, or torn. Keep it in its original fold & condition.
• Customized products cannot be returned or exchanged.
• Products brought on sale are cannot be return or exchanged.
• Returns are strictly not accepted for yardage.
• If your delivery location is not covered by our shipping partner, you will need to arrange the return shipment yourself. 
• Jewelry and Jaapi cannot be returned or exchanged.
• Cancellation requests will be accepted strictly within 12 hours of placing the order only. Orders cannot be cancel or returned once shipped or delivered.
• We will initiate the refund once we have received the product, and our quality team has inspected and approved it. The refund process will be completed within 7 working days from the approval date.

Cancellation Policy:

• Cancellation requests will be accepted strictly within 12 hours of placing the order only. In case there is an order cancellation, please do so before it is shipped. Shipping charges are non-refundable once the order is dispatched. You can request your order cancellation through “My Account” or “Return and Exchange request” section or can write a mail to us on elegancebypreeti@gmail.com or msg us on WhatsApp no 9845204526 with your Order ID.  

Refund Policy:

1. We supervised and make sure to send customer a genuine and good product only,
2. If you have received the product in a bad condition or if the packaging is tampered with, please refuse the package. Mail us at elegancebypreeti@gmail.com mentioning your Order ID. The replacement will be issued to you with no additional cost. If you receive any defective product, do contact us immediately by mailing us at elegancebypreeti@gmail.com with your Order ID and send us a snapshot of the defect Product.
3. Shipping charges are non-refundable.
4. Return request that are not raised within 2 days of receiving the product would not be accepted. Customers who would want to return their products can reach out to elegancebypreeti@gmail.com
5. We will either provide you a credit note or refund the amount of the product.
6. If you have to cancel an order, please do so before your order is shipped
7. If  you cancel your order before it has been shipped, we will refund the entire amount
8. The shipping charges for sending the products back has to be borne by the customer
9. Once we have received the products a quality check would be done by our team
10. The amount refunded to you would be only for the products not the shipping charges
11. If you do opt for a credit note, you cannot encash it later.
12. If you first opted for an exchange and then would want to return the exchanged product for a refund, you would have to bear the reverse shipping charges.
13. We will initiate the refund once we have received the product, and our quality team has inspected and approved it. The refund process will be completed within 7 working days from the approval date.

Exchange Policy: 

1. Raise an exchange request within 2 days of receiving the product. Once we have it with us, we will ship the replacement product to you within 5-7 working days. You can raise your exchange request through “My Orders” section. You will receive an approval mail from us within 48 hours if the request is accepted.
2. Please make sure that the original packing is intact when the product is picked up.
3. No return and exchange request would be accepted if the return/exchange request is raised after 2 days of receiving the shipment. In case of  exceptional cases please write to us at elegancebypreeti@gmail.com
4. You would be notified by us, once we receive your shipment.
5. Exchange would not be accepted if the product was customized for you.
6. If you want to exchange the product you ordered for with another product of higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing order and pay the balance amount on your next purchase.
7. If you want to exchange your product with another product of lower amount, we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.
8. Once you opt for credit note, you cannot encash it later.
9. Products bought during sale are non-refundable
10. Exchange is possible only once. If you opt to exchange the product the 2nd time, you would have to bear the reverse shipping charges and forward shipping charges , which would cost you 300 INR.