NATURAL ERI SILK COCOON

Returns & Exchange:

• We currently DO NOT accept any returns for this Product.
• Product can be exchanged only if arrived damaged or incorrect products. it is required to notify us within 48 hours and provide a snapshot via WhatsApp or email to elegancebypreeti@gmail.com
• They should always, take a video of the package and unpacking process – We need this proof to raise a claim with the courier partner without which we won’t be able to offer compensation for any damage or missing items.
• Return accepted only within 7 Days.
• Customer will be responsible for paying for your own shipping costs for returning their item. Shipping costs are non-refundable.
• If they receive a refund, the cost of return shipping will be deducted from their refund.
• The product should be in a saleable condition for resale once it returned to us.
• All exchange shipment cost will need to be paid by the buyer (i.e. when shipping to us and when we ship the replacement)
• If there is a price difference the buyer is required to clear any pending payment before we can ship the replacement. In the instance where we need to refund the buyer for any price difference, it will be done at the time of shipping the replacement.
• Cancellation requests will be accepted strictly within 12hours of placing the order only. Orders cannot be cancel or returned once shipped or delivered.
• We will initiate the refund once we have received the product, and our quality team has inspected and approved it. The refund process will be completed within 7 days from the approval date.